FAQ

We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Your payment is processed at checkout so we can start creating your order right away. Since everything is made to order, production begins once payment clears.

100%. All transactions are encrypted and processed through Shopify’s secure payment system. We never see or store your credit card details.

Orders can only be paid with one payment method. However, if you have a Cracked Egg Originals Gift Card, you can use it along with another payment method, if your gift card doesn’t cover the full total.

Check your spam or promotions folder first. If it’s not there, email us at designs@cracked-egg.com with your name and payment details so we can confirm your order.

Every item is made to order through our trusted fulfillment partners. All items are printed, packed, and shipped just for you.

Absolutely. You can check out as a guest, no account required. Creating one just makes it easier to track orders and reorder your favorites later, but it’s totally optional.

Orders can be canceled automatically if the payment didn’t go through, an item went out of stock, or the shipping address couldn’t be verified. If your order was canceled and you didn’t request it, double-check that your payment method and address are correct, then reach out to us at designs@cracked-egg.com and we’ll help sort it out.

Because every item is made to order, cancellations are only possible before your order goes into production. If you need to cancel, email us right away at designs@cracked-egg.com with your order number and the word “Cancel” in the subject line. Once printing starts, we can’t make changes, but reach out anyway and we’ll see what we can do.

Once your order enters production, it can’t be changed or canceled. If you spot an error, email us at designs@cracked-egg.com right away and we’ll do our best if it hasn’t started printing yet.

Because every product is made to order, we only replace or refund items that arrive damaged, defective, or misprinted within 30 days of receiving your order. 

We can’t exchange items for size or color errors since everything is printed individually. Double-check our size guide before ordering.

We want you to love what you ordered. If your item arrived damaged, defective, or misprinted, email us within 30 days at designs@cracked-egg.com with your order number, a brief description of the issue, and a few photos.We’ll review it and make things right if there was an error on our end.

If it’s simply not what you expected (like a size, color, or design preference), we can’t accept returns since each product is made to order, but we’d still love your feedback so we can improve future designs.

Once we’ve approved your return and received the item back, we’ll inspect it and process your refund or replacement within 5–10 business days. 

If you haven’t heard from us after that timeframe, just reach out at designs@cracked-egg.com and we’ll check the status for you.

Once we’ve reviewed your request, we’ll send you an email confirming whether your return or replacement has been approved. If it’s approved, we’ll include the next steps, like where to send your item or when your replacement will ship. We usually respond within 1–2 business days, so keep an eye on your inbox (and your spam folder, just in case).

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Shipping costs are calculated at checkout based on your location and order size. We keep rates as low as possible, and sometimes run free shipping promos. Keep an eye out for updates.

Fulfillment usually takes 2–7 business days, then shipping adds:

• U.S.: 3–8 business days

• Canada: 5–10 business days

• International: 10–20 business days
  You’ll get tracking as soon as your order ships.

Packages sometimes get marked as delivered early. Check with neighbors, your mailbox, or local post office first. If you still can’t locate it after 48 hours, email us at designs@cracked-egg.com so we can help.

Orders are fulfilled and shipped from our U.S. based production partners to ensure quick delivery and consistent quality.

Not yet. We currently ship within the U.S. only. But hang tight; international shipping is on our radar for the future.

Yes! We offer digital Cracked Egg Originals Gift Cards — perfect for anyone who loves bold humor and comfy apparel. They’re delivered instantly by email and can be redeemed at checkout just like cash. Choose your amount, send it to someone special (or keep it for yourself — we won’t judge), and shop any product in the store.

Shop Gift Cards

Gift cards never expire and have no fees. Whether you use it next week or next year, it’ll still crack the same smiles.

Gift cards are final sale and non-refundable.

The gift card balance is applied first. Any remaining amount (including tax and shipping) will appear at the payment step, choose another payment method to finish the order.